Camping de Duinhoeve
Camping de Duinhoeve has 'worked together' for years with different organizations for website, reservation software, and ICT, and this lead to frustrations on a regular basis because the systems didn't work togethers smoothly. Now they have everything under a single roof with Recranet and the organization is prepared for the future!
"We were not sufficiently innovative with our online business operation, that could be done so much more efficient we thought and that's how we ended up with Recranet."
Our campground is the largest campground on Schouwen-Duiveland (province of Zeeland) with about 1500 rental units. We have 'worked together' online for years with different organizations, which lead to frustrations on a regular basis because the systems didn't work smoothly together. We had several parties; one for the website, one for the reservation software, and one for the online marketing. We were not sufficiently innovative with our online business operation, that could be done so much more efficient we thought and that's how we ended up with Recranet.
A website that makes the visitor happy
A website with an appealing web design and a logical navigation, that's what makes the visitor happy. It is important that the visitors arrive at the page they want to see as soon as possible, that they can easily find information, and that they can make a reservation effortlessly.
"We are very pleased with the result, it has become a fresh and modern website with having a good experience as a priority."
Late 2017 we decided to start working with Recranet and the first thing they did was developing our new website. We are very pleased with the result, it has become a fresh and modern website with having a good experience as a priority. The immediate responses and the quality of their service made us decide to also think about switching to their reservation software. After demos of several other well-known organizations, it turned out that Recranet was the best choice for us. After their demo we became very excited and we quickly made the decision to switch to their reservation software.
Pixel-precise responsive web design tailor-made
A mobile site is not an option, it is a must. Standard we make all our sites mobile friendly, and we also make sure that the user experience of the (potential) guest is excellent.
Recranet Booking
Our reservation software, Recranet Booking, is integrated seamlessly into the site. Because both the site and Recranet Booking are completely in the cloud, the reservation process is lightning fast and super user friendly. If there is a change in the reservation software, such as rates, then this is immediately processed on the site.
A reservation can be made directly from the accommodation page. Just take a look at the page of the Duinlodges.
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Pay online
Online payments, directly linked to the reservation software. Bank check is no longer necessary.
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Automatic emails
Based on arrival and departure days, automated emails are sent to the guest.
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Accounting link
Turnover figures are directly processed in the accounting software.
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Accommodations per page
Make reservations easily from the accommodation page.
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Video montage and integration
With moving images, a visitor is even better informed and will be 'seduced' to book.
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Responsive web design
Bookings can be easily made on any type of device.
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CMS (content management system)
The complete website is easy to manage by De Duinhoeve.
"A decision with the future in mind."
With the future in mind we decided in 2018 to also use the online reservation software of Recreanet, next to the website.
We chose for Recranet because it is an innovative and progressive young club, the product is future proof, and we have a single contact point for everything that happens online. That makes it convenient. Recranet has a proven track record and extensive experience in tourism and recreation.
Considerable saving in time and money
Campground De Duinhoeve used reservation software that was installed on their servers. This server was linked to a 'Booking Agent', so the visitor could make a reservation via the website. The website, the reservation software and the Booking Agent were all delivered by different parties; this not only caused miscommunication and frustration, it also was responsible for additional charges for consultancy and ICT management.
"One of the reasons that we decide to take a look around on the market is that whenever there were problems, there was a lot of finger pointing."
One of the reasons that we decided to look around on the market is that there was a lot of finger pointing whenever there was a problem (links between hardware and reservation software and/or website) and it always took a long time before it was resolved. For instance, it would not be possible to make a booking because an error had occurred in the link of the booking street on our website and the reservation software. Of course, that can happen, but if then neither party assumes responsibility and only points fingers, then that is very costly in time, frustration, and money. Time for renewal!
By switching to Recranet Booking they now have everything under a single roof, so website and online reservations now run smoothly and are seamlessly attuned to each other.
Links with hardware
De Duinhoeve has completely switched to the cloud. Via the cloud our reservation software communicates excellently with several hardware such as:
- Link with PIN devices.
- Link reservation software with VOIP telephony.
- Barcode card CAT, can be printed directly from Recranet Booking.
- Gate CAT with license plate recognition.
"A huge advantage of Recranet is that they can facilitate excellently in the linkage of their reservation software with our hardware."
A huge advantage of Recranet is that they can facilitate excellently in the linkage of their reservation software with our CAT gates (license plate recognition), the link with our PIN devices and in a later phase the link with the energy systems of our accommodations. They are also going to take care of an automated link for us with our bookkeeping software and online payment systems.
Read more about hardware links and the advantages of an online reservation software in the cloud.
Always immediately visible which guest is calling, his/her upcoming reservation, the language, and possible remarks; This is THE most personal way to address a client! Read more about it in the blog: telephony link reservation system.
