Limit the financial damage for your tourism organization in Corona time
Never before has the tourism industry had to deal with the number of cancellations coming in now. How do you deal with this as a tourism organization? Do you cancel free of charge as a courtesy or do you adhere to the cancellation conditions?
Despite the fact that guests are not always entitled to it, they often want to get a refund. And what if your guest does not cancel, but your company is forced to close due to regulations? As an entrepreneur you suddenly find yourself in a gray area, which agreements apply now? Such scenarios were unthinkable until a few weeks ago, yet we now have to deal with them.
The consequences are incalculable if every guest wants a refund of the costs incurred.
As a tourist organization you want to limit the damage as much as possible, but you also don't want to disappoint your guests. Last week we took immediate action in response to these developments and started developing a voucher functionality. In Recranet Booking it is now possible to automatically create a voucher after cancellation, which is provided with a unique code and automatically sent by e-mail to the guest. The guest can use the voucher at a later time, so that they can enjoy a well-deserved holiday later on. In this way, the guest retains a good outlook, because 'all good things come to those who wait'. In addition, loss of turnover for you as an entrepreneur is limited as much as possible.
We immediately correctly implemented the tax authorities' rules regarding the issuing and collection of vouchers, so that our customers do not have to deal with the red tape after the crisis is over.
Hang in there! 💪