Avoid sending payment notices or reminders during the guest's stay Update Reservation software 2 September 2024

If you use the standard payment terms that you have set up in your reservation system, it could happen that guests receive a payment reminder or notice during their stay, because, for example, they have booked something extra during their stay. In that situation, if you assume a reservation must be paid in full before arrival, which is after all a logical condition, the guest will receive immediate notification if there is another outstanding amount on the reservation. To avoid this, you can set the period during which you don't want to send the automatic mails: during your stay, at all after arrival or at all after departure. You can set automatic mails via settings > account > general > tab 'e-mail'.