Project Manager / Customer Success Manager - Recranet

Do you make tourist organizations more successful?

At Recranet, we are building the future of tourism, recreation, and hospitality. With Recranet Booking, our channel manager, websites, online marketing, and Recranet Real Estate, we help holiday parks, campsites, rental organizations, and other tourism players grow, automate, and achieve more bookings.

As a Project Manager / Customer Success Manager at Recranet, you are responsible for the entire journey of our customers: from onboarding to long-term success. You ensure that customers not only go live but also maximize their return from our platform.

You guide campsites, holiday parks, and rental organizations in transitioning to Recranet and ensure they successfully grow with our software, websites, and marketing solutions. You work closely with development, design, and marketing.

You are not only a project manager but also an advisor, sparring partner, and commercial driver. You understand where opportunities lie and help customers to seize them.

What you will do

You guide customers in the implementation of Recranet (software, website, and marketing)
You monitor planning, progress, and quality of projects
You ensure a smooth onboarding and a strong first impression
You continuously advise customers on growth, optimization, and automation
You identify commercial opportunities (upsell / cross-sell) and translate them into concrete actions (with sales colleagues)
You build strong customer relationships and ensure customers become ambassadors of Recranet
You work intensively with colleagues from development, marketing, and support
You translate customer feedback into improvements in product and processes

About you

You have a commercial mindset and think in opportunities
You have a strong sense of responsibility and ownership
You are communicatively strong and know how to convince and engage customers
You easily switch between strategy and execution
You are structured and maintain an overview, even when busy
You have an affinity with online, software, and marketing
You enjoy building growth with customers

What makes you happy

Customers going live and seeing immediate results
Customers growing thanks to your advice
Projects running smoothly and exceeding expectations
Building long-term customer relationships
Making an impact on both customer and company levels

What we ask

Minimum HBO work and thinking level
Experience in a role as project manager, account manager, or customer success manager
Experience with online marketing / software / digital (preferred)
Commercial mindset and persuasive power
Strong communication skills
Planning and organizational skills
Proactive and energetic attitude
No 9-to-5 mentality
Good command of Dutch (English/German is a plus)
Non-smoker / non-vaper (we promote a healthy lifestyle)

What we offer

A salary between € 2900,- and € 4460, depending on your experience and track record.
The opportunity to work at a leading company that develops reservation software for the recreation industry, with customers both in the Netherlands and internationally.
An inspiring and modern work environment with a strong focus on collaboration as well as individual focus.
An ambitious team and an informal atmosphere;
The possibility to have healthy and responsible lunches (our Chef de Lunch prepares daily dishes with attention to vitality and health);
A reimbursement for your fitness subscription;
An annual training budget of € 1500,-;
An annual inspiration budget: claim 10% of your vacation at one of our customers (max. €100);
A lot of freedom and space to take initiatives to make an impact and deliver value;
Relocation allowance to Zeeland (if applicable);
A solid pension scheme (including survivor's pension; it may sound heavy, but it's important);
A flashy MacBook, external screen(s), and all necessary equipment and accessories;
At Recranet, we value loyalty with an increasing bonus: after 3 years you receive €375, after 5 years €995, after 10 years €1,250, after 15 years €1,750, after 20 years €2,250, after 25 years €2,750, after 30 years €3,250, after 35 years €3,750, and after 40 years €5,000 (based on full-time employment).
Legendary team outings and cozy drinks such as this one, this one and this one.